Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times. 

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.

Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.

How long does it take to receive my product? 

Standard shipping: 7-35 business days

FEDEX/UPS/TNT/DHL:  5-10 business days       

Due to customs reasons or the shortage of flights during the epidemic, there may be some delays in the delivery time.                                                   

Can I change the destination country of my order?

If you need to change your shipping address, please send us an email at support@customclaydolls.com within 24 hours after placing order. We can help right up until the parcel is shipped. Please send email to our email address with the current shipping address on file and the address that you would like to change it to.

Please note: After your order has been sent out, you may not change your shipping address. 

How much is the shipping cost?

The standard shipping charge is free on order over $69

The standard shipping charge is $6.99 on order amount less than $69

DHL/FEDEX/UPS/TNT charge is $35.

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship.

Once you have received this email please allow 24-48 hours for your tracking number to update.

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

What Countries do you ship to?

Australia, Austria, Belgium, British, Brazil, Canada, Chile, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands,Taiwan, Malaysia.

Please note: The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country.

These charges must be paid for by the recipient. figurebobble.com has no control over these charges, nor can we predict what they might be.

Shipping Damage

All merchandise is carefully packaged for shipment, and damage case seldom happens. If you get damaged merchandise, please take photos and contact us soon, we will redo it for free to replace. ( Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it).

Please note: Saturday, Sunday and Holidays (National) such as Christmas, Thanksgiving, July 4th do not count within the delivery time.

Package returned

The parcel usually arrives at the destination 7-20 business days after delivery. In order to for courier to contact you, please keep the mobile phone free during this period. If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.

Please note:

Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.

At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.

Expedited shipping is not offered to P.O. Box shipping addresses.

We do not offer overnight shipping.

If you have any questions, please feel free to contact us via email: support@customclaydolls.com.

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